Terms of Purchase

Basic Transaction Agreement

These Terms of Purchase form a binding transaction contract between all buyers and vitalproteinssale.com operator, a discount retailer for Vital Proteins. By visiting the site, registering accounts, adding items to carts and completing payment, you confirm full reading, understanding and voluntary acceptance of all clauses here, alongside supporting policies on vitalproteinssale.com including Shipping Policy, Refund Policy, Privacy Policy, Customer Service Policy, Contact Us, About Us and Terms of Use. If you reject any clause, cease all browsing, ordering and payment operations on vitalproteinssale.com immediately.

All pricing, checkout settlement and refund transfers on vitalproteinssale.com use USD as the unified currency with no alternative settlement channels. All prices displayed on product pages are final discounted retail prices. The site provides permanent free shipping with no minimum order threshold. The total amount shown on checkout pages is the full payment you need to submit, with no hidden freight, handling fees or regional surcharges added separately.

Valid Order Formation

A formal valid order is only generated after two completed steps: selecting Vital Proteins products, filling complete accurate shipping address and valid contact email on checkout page, and finishing full payment through licensed third-party payment partners. Adding items to carts, unsubmitted drafts and unpaid settlement records do not create binding purchase agreements, and our warehouse will not reserve inventory for unpaid draft orders, with stock quantities changing dynamically based on other users' paid orders.

After successful payment, our system automatically sends order confirmation emails to your submitted contact mailbox, containing unique order serial numbers, full product list with unit USD prices, total payment records, shipping address archives and order creation time. This confirmation email acts as official voucher for subsequent shipping arrangement, logistics tracking, 60-day return application and 5–10 working day refund processing on vitalproteinssale.com. You must properly save confirmation emails and provide order numbers when contacting support@vitalproteinssale.com for after-sales help.

After order confirmation, our warehouse inspects goods, packages shockproof parcels and hands over to logistics carriers within 1–3 working days for all paid valid orders. All shipped parcels follow a unified delivery cycle of 6–12 days covering all regions served by our logistics network. vitalproteinssale.com does not offer paid expedited shipping, and all orders only use standard logistics channels arranged uniformly by our warehouse team.

Product Authenticity & Quality Commitment

vitalproteinssale.com guarantees all Vital Proteins sold on vitalproteinssale.com are authentic products complying with official brand manufacturing standards, structural specifications and finished product quality tests. Before listing all goods on the site, our warehouse inspection team conducts multi-layer physical checks including bristle softness tests, handle stability inspections, surface coating examinations and accessory matching verification, fully removing defective, counterfeit, refurbished and unqualified imitation goods from sales inventory.

Every product page publishes true objective introductions covering applicable hair types, dimension parameters, material composition and functional features, without exaggerated false marketing inconsistent with actual brush performance. All product display photos are shot with physical inventory samples by our internal team, without over-editing that distorts real color, size and texture, allowing you to form objective judgment before paying for orders.

vitalproteinssale.com shall not compensate dissatisfaction caused by mismatches between your personal preferences and selected product model. Each product page clearly marks suitable usage labels for every Vital Proteins style, and you must independently judge product fitness before ordering. If you have confusion on model selection before checkout, send your condition description to support@vitalproteinssale.com to receive professional matching advice from our customer service team.

Order Modification, Cancellation & Return Rules

After order confirmation and before warehouse shipment within the 1–3 day processing window, you may send formal modification or full cancellation emails with complete order numbers to support@vitalproteinssale.com to apply for address edits, quantity adjustments, color swaps and full payment refunds without goods delivery. Our service team will forward your requests to the warehouse for execution if parcels remain unpacked and unshipped. Once parcels are handed over to logistics carriers and shipment notification emails are sent to your mailbox, orders enter transportation processes and cannot accept full cancellation or large-scale information modification; you may only resolve unsatisfied goods issues through the standardized 60-day free return service defined in vitalproteinssale.com Refund Policy.

All return requests for orders on vitalproteinssale.com must fully comply with unified refund rules on our independent Refund Policy page, which serve as supplementary binding clauses of these Terms of Purchase. The 60-day valid return window starts counting from the date you receive parcels. All approved return applications enjoy complimentary return shipping with no freight cost borne by you. Returned goods passing warehouse full inspection trigger full refunds transferred back to original payment channels within standard 5–10 working days in USD. vitalproteinssale.com reserves the right to reject return requests submitted after the 60-day window or returned goods with severe artificial irreversible damage failing inspection standards, and all return disputes will be resolved per dual standards of these Terms of Purchase and Refund Policy on vitalproteinssale.com.

Payment Security & Fund Regulations

All checkout payment channels on vitalproteinssale.com cooperate with fully licensed third-party financial providers. Our site servers do not store complete sensitive payment credentials including full card numbers, account passwords and verification codes locally. All fund transmission data during checkout use end-to-end encrypted protocols to avoid interception and leakage risks, fully protecting your payment fund safety throughout settlement procedures.

Refund calculation strictly follows the actual total payment amount you submitted during order confirmation, with no arbitrary deduction of handling fees, depreciation costs or compensation charges under normal qualified return scenarios. For partial returns where you only send back part items from one order, our system calculates proportional refund amounts matching unit USD prices of returned products based on original payment records, and transfers corresponding funds back to original payment channels after goods pass warehouse inspection within the standard 5–10 working day refund cycle.

If abnormal payment failures, repeated fund deductions and unreflected transfer faults occur during checkout, collect payment screenshots, bank transaction records and draft order numbers, then submit complete evidence materials to support@vitalproteinssale.com for manual financial verification. Our finance team cross-checks transaction data between vitalproteinssale.com backend and third-party payment partners within fixed working cycles, clarifies abnormal fund flow causes and launches targeted solutions including automatic fund rollback, supplementary order activation or manual refund compensation based on verified results. All processing outcomes will be notified to you via reply emails attached with formal financial verification reports, with no hidden administrative fees charged for platform or third-party system malfunctions.

Out-of-Stock Adjustment Clauses

vitalproteinssale.com maintains real-time dynamic inventory sync for all Vital Proteins products, yet system sync delays, sudden bulk wholesale purchases and factory supply interruptions may lead to individual item stockouts after your payment completes. When warehouse sorting teams find insufficient available inventory during the 1–3 day processing window, our customer service staff will send notification emails to your bound mailbox at the earliest time, offering two official optional solutions for your independent selection without forced unilateral order changes by our platform.

The first solution is item replacement. Our service team recommends alternative Vital Proteins models with identical positioning, similar functions and consistent retail prices matching out-of-stock goods, clearly marking adjusted specifications, color options and unchanged total payment amount in notification emails. If you accept replacement proposals, the warehouse arranges alternative goods packaging and shipment immediately without extending the original 1–3 day processing timeline, and the subsequent 6–12 day unified delivery cycle fully applies to replaced parcels. The second solution is full order cancellation and unconditional refund. If you refuse alternative product recommendations, reply to stockout notification emails to confirm cancellation demands, and our finance department activates full refund procedures directly without extra return applications, with funds returned to original payment channels within the standard 5–10 working day cycle with complete USD amounts and no deductions.

vitalproteinssale.com will not replace purchased goods or deduct partial payment funds without your clear written consent via email replies. If you fail to pick either solution within the feedback time limit stated in stockout notifications, our service team sends secondary reminder emails, and automatically triggers full order refund processing if no valid feedback arrives after multiple reminders to protect your capital security. Our platform regularly restocks hot-selling out-of-stock Vital Proteins items based on historical order data, marking estimated restock time on corresponding product pages of vitalproteinssale.com for future shopping reference of interested customers.

Prohibited User Behaviors & Account Restrictions

All users conducting transactions on vitalproteinssale.com must follow standard online shopping conduct rules and avoid behaviors disrupting platform operation order, infringing brand rights or interfering with normal order processing.

You are forbidden to submit massive invalid test orders, repeatedly place and cancel batches of payments, maliciously snap limited inventory without actual purchase intent, or fabricate goods damage evidence to submit false return applications and occupy after-sales resources. Once our backend risk control system detects abnormal repeated orders and fake after-sales traces, customer service sends warning emails to your account-bound mailbox to remind standardized shopping conduct. If warnings fail to stop prohibited repeated operations, vitalproteinssale.com reserves the right to restrict partial account functions including checkout settlement, return application submission and wholesale mailbox message sending for a fixed period.

You shall not copy, reproduce, modify or redistribute all text, images, layouts, logos and graphic materials on vitalproteinssale.com for commercial resale, unauthorized reposting and counterfeit promotion without formal written authorization from press@vitalproteinssale.com. All site content is protected by intellectual property rights, and unauthorized commercial use constitutes a breach of these Terms of Purchase. After verifying infringement behaviors, our PR team sends rectification notice emails to responsible parties requiring immediate removal of plagiarized vitalproteinssale.com resources, and the platform reserves the right to claim compensation for economic losses caused by content piracy.

You are prohibited from sending harassing, insulting, threatening and false complaint content to press@vitalproteinssale.com, support@vitalproteinssale.com and wholesale@vitalproteinssale.com, or repeatedly sending irrelevant junk ads and cross-industry promotion mails unrelated to Vital Proteins retail and wholesale business. Our mail system automatically marks and intercepts similar messages from the same sender address afterwards, and the platform reserves the right to refuse all subsequent consultation emails from corresponding senders.

You shall not use third-party plug-ins, automated scripts and batch order grabbing tools to access vitalproteinssale.com pages, refresh product pages, add mass goods to carts or submit bulk orders within short periods. Such abnormal access increases server load, disturbs other customers' browsing experience and breaks fair inventory allocation order. Once our technical risk control system detects automated program access traces, vitalproteinssale.com temporarily blocks corresponding device IP addresses from entering site pages, and you need to contact support@vitalproteinssale.com with identity verification materials to apply for access permission recovery.

Intellectual Property Protection

vitalproteinssale.com fully respects and protects all intellectual property rights related to the Vital Proteins, alongside independent IP rights of all page design, copywriting and display content exclusively created for vitalproteinssale.com operation. All Vital Proteins trademarks, product appearance designs, exclusive bristle technology patents, official slogans and brand logos on product pages belong to the original brand IP owner, and our platform only obtains legitimate retail display and sales authorization to launch relevant product sales within agreed business scopes. Every user accessing vitalproteinssale.com acknowledges all visible site IP assets are protected by relevant regulations, and you shall not conduct unauthorized commercial exploitation of these protected assets without official written permission issued via press@vitalproteinssale.com.

Any unauthorized acts infringing brand trademarks, patented product structures or original site design content trigger formal compliance investigation by vitalproteinssale.com operation team. After confirming infringement facts via screenshots, webpage captures and product comparison materials, our team issues rectification notices requiring infringing parties to delete all unauthorized reproduced content within specified time limits. If infringing parties fail to complete rectification as required, vitalproteinssale.com reserves the authority to archive all infringement evidence and pursue corresponding economic compensation for brand reputation and platform operation losses incurred by unauthorized content dissemination.

Modification of Terms of Purchase

vitalproteinssale.com reserves full right to revise, supplement or adjust all clauses in these Terms of Purchase based on platform operation adjustments, service process upgrades and updated industry standards. Every revised version will be fully published on the dedicated Terms of Purchase page of vitalproteinssale.com, replacing all prior outdated clauses on the page without separate notification emails sent to every registered user. All order submissions, consultation communications and after-sales applications generated on vitalproteinssale.com after revised clauses release shall fully comply with the latest updated content of these Terms of Purchase.

You have the obligation to regularly log into vitalproteinssale.com and browse the Terms of Purchase page to check clause updates. Continued site browsing, account login and ordering after revised rules release shall be deemed automatic acceptance of all newly adjusted transaction terms by you. If you cannot accept updated clauses after reading revised content on vitalproteinssale.com, your only remedy is to stop all shopping and account-related operations permanently, and apply for account cancellation through support@vitalproteinssale.com to clear all bound personal information stored on platform servers per data deletion rules in vitalproteinssale.com Privacy Policy.

Dispute Resolution

All disputes arising from order transactions, return refund processing, service consultation communication, IP infringement identification and other behaviors on vitalproteinssale.com shall first be resolved via friendly email negotiation between you and vitalproteinssale.com official service team. Users with unresolved disputes submit complete order records, communication screenshots, logistics documents and product photos to support@vitalproteinssale.com to launch formal multi-level audit procedures defined in vitalproteinssale.com Customer Service Policy, and customer service supervisors release final binding disposal results referencing these Terms of Purchase, Shipping Policy, Refund Policy and other supporting policy documents on vitalproteinssale.com.

All transaction activities on vitalproteinssale.com follow general commercial trading rules applicable to online discount retail platforms. Any unresolved disputes unable to settle through internal platform negotiation shall be handled per standard commercial dispute procedures for cross-regional e-commerce retail businesses. These Terms of Purchase together with all supplementary policy pages under vitalproteinssale.com form the complete exclusive transaction agreement binding all parties conducting shopping activities on this site, and any verbal promises, unofficial private communications and off-platform oral commitments cannot replace or override written clauses officially published on vitalproteinssale.com dedicated policy pages. No third-party platform, reseller or unrelated merchant has authority to modify, interpret or replace any binding content of these Terms of Purchase without written consent from vitalproteinssale.com official operation team.