Terms of Use

General Acceptance of Terms

These Terms of Use form a binding agreement between all visitors, account holders and shoppers of vitalproteinssale.com, an official discount store for Vital Proteins. By accessing the website, creating accounts, placing orders or emailing press@vitalproteinssale.com, support@vitalproteinssale.com, wholesale@vitalproteinssale.com, you fully accept all rules here, together with all supporting policies on vitalproteinssale.com including About Us, Shipping Policy, Refund Policy, Privacy Policy, Customer Service Policy, Contact Us and Terms of Purchase. If you disagree with any terms, stop all site use immediately.

vitalproteinssale.com uses USD as the only settlement currency. All orders enjoy free shipping with no minimum spend. Orders ship within 1–3 working days, with a unified delivery window of 6–12 days and no expedited shipping option. All items support a 60-day free return with complimentary return shipping. Qualified returns receive full refunds to original payment methods within 5–10 working days. All service rules align with independent policy pages on vitalproteinssale.com.

Authorized Website Usage

We grant users a limited, non-transferable, revocable personal license to use the site solely for personal non-commercial shopping of authentic Vital Proteins. Permitted activities include browsing products, managing carts, checkout, submitting returns, tracking logistics and email consultation. You may not crawl data, copy site content for resale, embed our materials on third-party sites or conduct commercial exploitation without written approval via press@vitalproteinssale.com.

Standard manual browsing via mobile and desktop browsers is allowed. Automated crawlers, scraping bots and auto-order scripts are forbidden unless you submit a formal application to support@vitalproteinssale.com and obtain official written permission. Unauthorized automated access will result in IP blocking without prior notice.

Account Rules

You register accounts with a valid personal email as your unique account ID. All submitted contact and shipping information must stay accurate and updated promptly through account settings. You are fully responsible for safeguarding login credentials and must never share account access with third parties. All orders, return requests and inquiries under your account count as your own actions, and vitalproteinssale.com takes no responsibility for losses from leaked or stolen account logins. If you spot abnormal login activity, reset your password and contact support@vitalproteinssale.com with anomaly screenshots for help.

We reserve the right to suspend or permanently close accounts without warning for violations such as false refund claims, mass invalid orders, unauthorized data scraping, intellectual property infringement, abusive emails to our official mailboxes, payment fraud and security system exploitation. After account termination, anonymized order data is retained for internal analysis per our Privacy Policy, while all identifiable personal data linked to your account will be fully deleted after a fixed retention period.

You may voluntarily cancel your account by sending identity verification materials to support@vitalproteinssale.com. After cancellation, you lose access to order history, saved addresses and unfinished return drafts. Voluntary cancellation does not clear unresolved order disputes generated before deactivation.

Prohibited Conduct

You must not perform any acts that damage site operation, infringe third-party rights or disrupt other customers’ shopping experience.

You cannot deploy crawlers or batch scripts to extract product text, images, pricing and policy content without management approval. Unauthorized scraping overloads servers and risks data leakage; detected violations trigger IP blocks, and you must send a remediation commitment to support@vitalproteinssale.com to lift restrictions.

No copying, editing, reprinting or commercial use of vitalproteinssale.com original content including product descriptions, official photos, site layouts, logos and promotional banners without licensing from press@vitalproteinssale.com. Reposting our assets on competing retail platforms or offline printed marketing materials is strictly prohibited. All intellectual property clauses in Terms of Purchase apply equally here.

You shall not send threats, discrimination, verbal abuse, fabricated complaints, unsolicited third-party ads, spam, counterfeit promotions or malware attachments to our three official mailboxes. Senders of prohibited messages will be blacklisted permanently with no further official replies.

You are forbidden from attempting system security breaches, including unauthorized backend access, manipulating checkout prices via loopholes, exploiting bugs for free goods and injecting malicious code into forms or emails. Verified intrusion attempts will have all access logs recorded, and we reserve the right to submit evidence to relevant regulators if heavy platform losses occur.

Other banned behaviors include creating duplicate accounts to hoard inventory, filling fake delivery addresses leading to undeliverable parcels, fabricating product damage evidence for improper refunds, and impersonating platform staff, brand partners or wholesale distributors without formal certification from our wholesale team.

Intellectual Property

vitalproteinssale.com owns all original site design, copywriting, graphics, page code and promotional materials published on vitalproteinssale.com. All Vital Proteins trademarks, product shapes, patented bristle technology, brand images and slogans belong to the original brand owner, and we only hold legal retail authorization to sell these products on our store.

You only receive limited personal viewing rights for offline shopping reference. No copyright or commercial usage rights transfer to visitors. Downloading product images and specifications is allowed only for private personal use; removing vitalproteinssale.com watermarks and logos from downloaded materials is prohibited. Any commercial reproduction, modification or redistribution of protected content without written licensing from press@vitalproteinssale.com constitutes a breach, and we reserve the right to claim full compensation for infringement losses.

Third-Party Links & Liability Disclaimer

vitalproteinssale.com pages may contain hyperlinks to independent external sites including payment portals, logistics tracking pages and industry information platforms. Link placement does not mean we endorse or assume liability for third-party content, products, privacy rules, security standards or service quality. We have no control over external websites, and you access all off-site links at your own risk.

All checkout payment processing relies on licensed third-party financial providers. Our servers never store complete sensitive payment details such as full card numbers and security codes. All fund transmission follows security protocols set by payment partners; we take no responsibility for transaction delays, errors or security incidents caused by third-party payment system failures. For payment discrepancies, submit transaction vouchers to support@vitalproteinssale.com for joint verification and resolution.

Order logistics tracking links redirect to independent carrier portals outside our control. Transit delays, route errors and tracking system outages fall under third-party logistics liability. Our customer service team can only offer limited coordination support per our Shipping Policy and will not compensate losses from carrier system faults.

We disclaim all indirect, incidental and consequential damages from accessing linked third-party websites, including lost revenue, business interruption and personal data exposure risks on external platforms. You must independently review external sites’ privacy policies and terms before submitting personal or financial information through hyperlinks on vitalproteinssale.com.

Website Service Availability

We strive to maintain stable site access but cannot guarantee uninterrupted operation without technical interruptions. Scheduled server maintenance, security patch updates, inventory synchronization and third-party service failures may temporarily limit partial or full site functions including page loading, checkout, return submission and logistics data sync. We do not send advance notifications for short maintenance windows.

vitalproteinssale.com accepts no liability for shopping losses, missed promotions and delayed orders caused by site downtime, server faults, local network disconnection or user device malfunctions. Our technical team schedules most maintenance during off-peak hours and restores all functions as soon as maintenance finishes.

We reserve the right to adjust site page structure, functional modules, category layouts, banner displays and account management features at any time without prior notice to registered users. All adjustments aim to optimize shopping experience, update inventory displays and simplify after-sales processes. Your continued use of vitalproteinssale.com after updates confirms acceptance of revised site layout and tools.

User-Submitted Content

When you send feedback, product reviews, photos, suggestions and dispute evidence to our official mailboxes, you automatically grant vitalproteinssale.com a permanent, non-exclusive, royalty-free transferable license to display, edit and distribute such content on site pages for reference purposes including customer review sections and internal optimization archives. This license only applies to non-confidential voluntary submissions, and we will never publish your identifiable personal information without additional explicit consent.

All submitted content must be legal, truthful and free of infringement, insult or fraud. You cannot send materials containing third-party copyrighted images, defamatory statements, discriminatory language, counterfeit promotions, malware attachments or fabricated evidence for improper refunds. We hold full discretion to reject or delete any violating user content without detailed explanation.

You bear all legal liability for copyright disputes and defamation claims arising from your submitted materials, and agree to fully compensate vitalproteinssale.com for all legal fees, settlement costs and reputational losses caused by illegal content you provide.

Revision of Terms

vitalproteinssale.com reserves the right to revise, supplement or remove clauses within these Terms of Use to match updated e-commerce standards, service process upgrades and internal operation adjustments. All revised versions will be fully published on the dedicated Terms of Use page of vitalproteinssale.com, replacing all outdated content, and we will not send separate alert emails to every registered user.

You are responsible for regularly reviewing the Terms of Use page to stay informed of updates. Your continued browsing, login, ordering and email consultation after revised terms release confirms full acceptance of all amended clauses. If you cannot accept updated terms, you must stop all site activity and apply for account cancellation via support@vitalproteinssale.com following data deletion rules in our Privacy Policy.

Liability Limitation & Indemnification

Within the scope permitted by online retail standards, vitalproteinssale.com disclaims liability for indirect, consequential and punitive losses incurred during site use, including wasted time, lost business chances, emotional distress, device data loss and indirect financial losses not covered by our Shipping Policy and Refund Policy. Our total maximum compensation for any valid claim shall never exceed the full USD amount you paid for the disputed order.

You agree to fully indemnify, defend and hold harmless vitalproteinssale.com, its staff, warehouse teams, customer service representatives, logistics partners and brand collaborators from all claims, legal fees, fines and reputational damages directly resulting from your breach of these Terms of Use. Indemnification covers unauthorized data crawling, intellectual property infringement, harassing emails, fabricated refund claims, security intrusion and identity fraud when contacting our wholesale and PR departments. This clause remains valid even after your account is terminated voluntarily or involuntarily.

Dispute Resolution

All disputes related to site access, account management, content licensing and prohibited conduct enforcement governed by these Terms of Use shall first be resolved through friendly email negotiation between you and vitalproteinssale.com customer service team. Collect all supporting materials including access records, email screenshots, account logs and order numbers, then submit full evidence to support@vitalproteinssale.com to launch internal mediation following multi-level audit workflows in our Customer Service Policy. The final binding resolution issued by customer service supervisors will reference all official policies on vitalproteinssale.com including these Terms of Use, Terms of Purchase, Shipping Policy and Refund Policy.

These Terms of Use together with all supporting policy pages of vitalproteinssale.com constitute the complete exclusive written agreement governing all user-site interactions. Offline oral talks, unofficial private emails, third-party reseller statements and informal verbal promises cannot replace or modify formal binding clauses published on our dedicated policy pages. If any single clause of these Terms of Use is deemed unenforceable under commercial trading rules, that clause will be severed, and all remaining clauses stay fully valid and binding for all site visitors.